SupportAI — Multilingual Helpdesk Agent

Name: SupportAI — Multilingual Helpdesk Agent
Author: Lilit Hakobyan

by Lilit Hakobyan · AI Automation Engineer

AI support agent resolving 68% of tier-1 tickets with CRM and knowledge base integration.

68% of tier-1 tickets auto-resolved

Average first response time dropped from 4h to 12 minutes

CRM and Notion knowledge base integrated via tool-calling

Project introduction

Brand & vision

SupportAI Agent automates tier-1 customer support for a SaaS company with 40k monthly tickets while keeping human agents in the loop for complex cases.

Key outcomes

- 68% of tier-1 tickets auto-resolved - Average first response time dropped from 4h to 12 minutes - CRM and Notion knowledge base integrated via tool-calling

SupportAI — Multilingual Helpdesk Agent

Project introduction

Brand & vision

Key outcomes

Gallery & deliverables

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